All systems are operational

Past Incidents

29th June 2024

No incidents reported

28th June 2024

No incidents reported

27th June 2024

Notification of Unplanned Carrier Outage

Latest update:

The upstream provider has confirmed that Power to their site has been restored, so this connection should now be back online. If that is not the case, please re-boot all on-site equipment, and reach out to us on 0800 534 567 if that does not bring things back online.

History:

[2024-06-27 12:00:41 NZST] An upstream provider has identified that this circuit is involved in a current outage. They have dispatched Technicians to their site to investigate this and resolve. We have not been provided an ETR yet, but will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

26th June 2024

Notification of Unplanned Carrier Maintenance

Latest update:

The upstream provider has undertaken works and resolved this issue now. Your connection should now be back online. If that is not the case, please re-boot all on-site gear, and reach out to us on 0800 534 567 if still offline after that.

History:

[2024-06-26 11:06:45 NZST] An upstream provider has identified a fault which they're currently working to restore. Expect a brief outage outside of business hours as they reset some equipment.

If you have any questions relating to this, please contact our support number on 0800 534 567.

25th June 2024

Notification of Unplanned Carrier Outage

Latest update:

Our upstream provider has confirmed that this issue was resolved as of 7pm on 25/06, the cause of this outage has been attributed to major errors with the FPC that Lightwire's MET service terminates on.

If you find that any affected services are still offline following basic checks, please contact our Support Team on 0800 534 567.

History:

[2024-06-25 19:51:09 NZST] Lightwire have been informed that the upstream carrier for our Dunedin handover is experiencing an unplanned outage, services are expected to be intermittently unavailable while they work to resolve this issue.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Notification of Planned Carrier Maintenance

An upstream provider will be conducting hardware maintenance to parts of their network. It is expected that services will be unavailable for up to 240 minutes across the outage window.

If your connection remains offline after the specified outage period or for longer than the expected outage time length, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 0800 534 567.

24th June 2024

Notification of Unplanned Carrier Outage

Latest update:

There have been no further issues with this circuit, so this fault is now resolved. If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

History:

[2024-06-27 10:41:03 NZST] The upstream provider has been able to resolve this issue, and restore connection. They are currently monitoring this to ensure the connection is now stable. We will reach out if there are any further developments.

[2024-06-24 17:05:00 NZST] An upstream provider has identified that this circuit is involved in a current outage they were looking in to. They have dispatched Technicians to their site to investigate this and resolve. We have not been provided an ETR yet. We will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

Notification of Unplanned Carrier Interruption

Latest update:

The upstream carrier has undertaken works at their site yesterday evening, and was able to restore services at 6.15pm. If your connection remains offline, please re-boot all on-site equipment, and if still no connectivity, reach out to our Support Team on 0800 534 567.

History:

[2024-06-24 16:18:17 NZST] The upstream provider is attending this site now to implement a temporary fix for this issue. They have provided an ETR of 4.30pm today.

[2024-06-24 12:56:52 NZST] An upstream provider has identified that this circuit is involved in a current outage they were looking in to. They have dispatched Technicians to their site to investigate this and resolve. We have not been provided an ETR yet. We will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

Notification of Unplanned Carrier Interruption

Latest update:

The upstream provider has completed works at their site for this, and has restored services now. If your connection remains offline, please re-boot all the on-site gear, and if still no connection is achieved, reach out to our Support Team on 0800 534 567.

History:

[2024-06-24 10:25:53 NZST] An upstream provider has identified that this circuit is involved in a current outage they were looking in to. They have technicians on-site currently working to resolve this, but have not provided an ETR yet. We will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

23rd June 2024

Notification of Unplanned Carrier Outage

Latest update:

The Upstream Provider was able to restore power to their gear yesterday, and get this connection back up and running. If your connection is still offline after this, please reach out to our Support Team on 0800 534 567.

History:

[2024-06-23 10:57:00 NZST] An upstream provider has identified a fault which they're currently working to restore.

If you have any questions relating to this, please contact our support number on 0800 534 567.