Past Incidents

Latest update:

The Upstream Carrier has resolved this outage now on their end.

If your connection remains offline, re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2025-03-20 17:14:00 NZDT] Our Upstream Lines Carrier has informed us they've identified the location of the fibre strike and are currently working on repairs. An ETR has not been provided at this stage, but we will continue to provide any further updates as we receive them.

[2025-03-20 14:33:41 NZDT] An Upstream Lines Carrier has identified a fault on their network that will be causing connections affected to be offline. They are currently investigating this, but have not provided and ETR just yet. We will send through any updates as we receive them.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

Latest update:

The Upstream Provider has undertaken works and resolved this outage now.

If your connection remains offline, please re-boot all on-site equipment. Failing that, please contact our Support Team on 0800 534 567.

History:

[2025-03-20 08:04:35 NZDT] The Upstream Provider has arranged to send out a Technician to resolve this. Their current ETR is 11am 20/03/2025.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2025-03-19 09:45:38 NZDT] An upstream provider has made us aware of an outage on their network affecting this circuit. They are currently investigating this, but have not provided an ETR just yet. We will send through any updates as they reach us.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.