The system is experiencing issues

Past Incidents

20th November 2025

No incidents reported

19th November 2025

Update Incident - Call quality issues affecting a small number inbound mobile calls

Latest update:

Lightwire engineers and other carriers have been monitoring the situation over the last 24 hours and are ready to consider this issue resolved. Please note that mobiles will inherently have coverage, tower congestion and other issues in certain situations. If you experience any repeated cases of quality issues from different callers on the Spark network, please contact our servcie desk at support@lightwirebusiness.com or 0800121314.

History:

[2025-11-19 19:13:42 NZDT] Update: Lightwire engineers have seen improvement in call quality from Spark mobiles in our testing. We'll re-test and monitor the situation over the next 24 hours to ensure the issue is resolved.

[2025-11-19 17:46:59 NZDT] Lightwire, the affected carriers, and inter-connect parters are still working to resolve this issue. The event has been escalated, and an expected time for resolution is still pending.

[2025-11-19 10:47:39 NZDT] Lightwire’s voice engineers are investigating an issue affecting call quality for New Zealand customers with inbound calls from the Spark mobile network. We know how important reliable calling is, and we are treating this with priority.

Our team is working closely with our carrier and inter-connect partners to confirm the cause and restore normal service as quickly as possible. We will keep you updated as more information becomes available.

18th November 2025

No incidents reported

17th November 2025

No incidents reported

16th November 2025

No incidents reported

15th November 2025

No incidents reported

14th November 2025

No incidents reported

13th November 2025

Degraded Service - Matamata and Minden Regions

Latest update:

Our upstream fibre provider has resolved the fault on their end and we can confirm our services have been restored to normal.

History:

[2025-11-13 22:35:46 NZDT] Lightwire engineers are aware of an upstream fiber outage at our Minden transmission site. Customers may experience degraded service during peak hours as our network uses backup paths.

No details have been provided from our upstream provider yet, but we will be working with them to restore services to normal.

We apologise for any inconveniences this may be causing. Please feel free to contact us at 0800 12 13 14 or at support@lightwire.co.nz with any queries. We will update this notification as more information becomes available.

Equipment Fault - Wharepuhunga Region

Latest update:

Lightwire technicians have replaced the faulty equipment and engineers are seeing an improvement to services. We will continue to monitor this equipment for stability but do not anticipate any further issues.

Thank you for your patience as we worked to resolved this fault. Please feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

History:

[2025-11-14 14:23:26 NZDT] Lightwire technicians are attending site to investigate and remediate this fault. A brief service outage is required to carry out the remediations required.

Please anticipate a service outage of up to 30 minutes as we carry out this work.

Please feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

[2025-11-13 15:36:57 NZDT] Lightwire engineers have discovered a weather related fault with equipment at our Wharepuhunga transmission site that may be causing degraded services. Lightwire technicians will be attending site tomorrow to investigate and remediate the issue.

Remediations may require a short service outage if equipment replacement is required. We will update this notification with more information when it becomes available.

Please feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

Equipment Fault - Matamata Region

Latest update:

Lightwire technicians have attended site and replaced the faulty equipment. Engineers will monitor for stability but do not anticipate any further disruptions to your service.

We thank you for your patience while we worked to restore services to normal. Please feel free to contact us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

History:

[2025-11-13 14:16:07 NZDT] Unfortunately, our engineers and technicians were unable to resolve this fault during today's site visit (which was for unrelated maintenance). While we can't return today, we'll be on site first thing tomorrow morning with replacement equipment to remediate the fault.

We apologize again for any inconveniences this may be causing and will continue to investigate any and all possible remote remediations. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

We will update this notification with more information when it becomes available.

[2025-11-13 12:55:40 NZDT] Lightwire engineers are investigating an issue with equipment at our Okauia transmission site that is affecting your service. A Lightwire technician happened to be en route to site to perform maintenance on our site's generator and will aide in investigations if required.

We apologize for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

We will update this notification with more information when it becomes available.