Latest update:
Our upstream fibre provider has resolved the fault on their end and we can confirm our services have been restored to normal.
History:
[2025-11-13 22:35:46 NZDT] Lightwire engineers are aware of an upstream fiber outage at our Minden transmission site. Customers may experience degraded service during peak hours as our network uses backup paths.
No details have been provided from our upstream provider yet, but we will be working with them to restore services to normal.
We apologise for any inconveniences this may be causing. Please feel free to contact us at 0800 12 13 14 or at support@lightwire.co.nz with any queries. We will update this notification as more information becomes available.