Latest update:
Lightwire technicians have attended site and replaced the faulty equipment. Engineers will monitor for stability but do not anticipate any further disruptions to your service.
We thank you for your patience while we worked to restore services to normal. Please feel free to contact us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.
History:
[2025-11-13 14:16:07 NZDT]
Unfortunately, our engineers and technicians were unable to resolve this fault during today's site visit (which was for unrelated maintenance). While we can't return today, we'll be on site first thing tomorrow morning with replacement equipment to remediate the fault.
We apologize again for any inconveniences this may be causing and will continue to investigate any and all possible remote remediations. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.
We will update this notification with more information when it becomes available.
[2025-11-13 12:55:40 NZDT]
Lightwire engineers are investigating an issue with equipment at our Okauia transmission site that is affecting your service. A Lightwire technician happened to be en route to site to perform maintenance on our site's generator and will aide in investigations if required.
We apologize for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.
We will update this notification with more information when it becomes available.
