Past Incidents

Latest update:

Lightwire Technicians have been able to replace the faulty equipment at the Tower and restore connectivity. If your connection remains offline, please reboot all onsite equipment. Failing that, please reach out to our Support Team on 0800 12 13 14.

History:

[2025-10-24 08:41:35 NZDT] Unforuntately we are unable to resolve this remotely. A field technician is now headed to site to replace faulty equipment.

There will be an outage up to 1 hour while we replace equipment. Curent ETR to site is 9:30am.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

[2025-10-24 07:39:05 NZDT] Lightwire engineers have observed a potential fault at our Te Miro site. While the site is operational currently it may still go offline.

If engineers are unable to resolve this remotely, a Field Technician will be dispatched this morning with replacement equipment.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

Latest update:

The Upstream Carrier has resolved this fault now, and restored services. They aren't expecting any further issues from here.

If your connection remains offline, please reboot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2025-10-23 08:42:18 NZDT] An Upstream Carrier has made us aware of a fault on their network, resulting in a total loss of service for affected circuits. They are currently investigating this, but have not yet provided an ETR.

We will provide any updates as we receive them. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.