Latest update:
The Upstream Carrier has resolved this fault now, and restored services. They aren't expecting any further issues from here.
If your connection remains offline, please reboot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.
History:
[2025-10-23 08:42:18 NZDT]
An Upstream Carrier has made us aware of a fault on their network, resulting in a total loss of service for affected circuits. They are currently investigating this, but have not yet provided an ETR.
We will provide any updates as we receive them. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.
