Past Incidents

Latest update:

Lightwire Technicians have now replaced the faulty equipment at the Tower. Customer connections are no longer degraded, and look to be back to normal.

If you continue to have a degraded service, or other issues from here, please reach out to our Support Team on 0800 12 13 14 or at support@lightwire.co.nz.

History:

[2025-01-09 10:20:09 NZDT] Lightwire engineers are aware of an issue with one Sector on our Scotsman Valley Transmission Tower that will be causing degradation to services. A Lightwire Technician will be attending the Site when possible to replace the faulty gear. There will likely be a brief connection outage when the Technician does this, and we will provide further detail on this when we are aware of the time this will occur.

We apologise for any inconvenience this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

Latest update:

Lightwire engineers have restored services and are monitoring for impact. We do not anticipate any further disruptions to your services. This outage notification will remain active until stability over a longer period of time has been observed.

Thank you for your patience as we worked through this issue and please feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries, or if you are experiencing problems with your connection.

History:

[2025-01-07 14:28:12 NZDT] Lightwire engineers are aware of an active issue affecting your connection. They are currently investigating the problem and are working towards restoring services to normal as quickly as possible.

We apologise for any inconveniences this may be causing and thank you for your understanding as we work to identify, and rectify, the problem at hand.

Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

Latest update:

Lightwire engineers have finalized these works and do not anticipate any further disruptions to service.

Thank you for patience and understanding as we resolved this issue. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

History:

[2025-01-06 13:28:50 NZDT] Lightwire technicians completed physical works at our Tuakau transmission site to restore connectivity this morning. To finalize these works, another brief outage of up to 20 minutes is required. This outage will occur at 2:00pm today.

Thank you for bearing with us as we resolve this issue and bolster our network against outages such as this one.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

[2025-01-05 19:51:41 NZDT] Lightwire Engineers are currently investigating a fault at our Tuakau transmission site causing an outage to your connection.

Equipment has been configured and Field Technicians will be heading to site first thing tomorrow morning Jan 6th.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

A fault with networking equipment has been identified on site. Technicians are now heading to site with replacement equipment. We will provide a further update shortly.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

History:

[2025-01-04 06:48:03 NZDT] Lightwire Engineers are currently investigating a possible fault at our Cambridge transmission site causing an outage to your connection.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.