Latest update:
Lightwire engineers have finalized these works and do not anticipate any further disruptions to service.
Thank you for patience and understanding as we resolved this issue. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.
History:
[2025-01-06 13:28:50 NZDT] Lightwire technicians completed physical works at our Tuakau transmission site to restore connectivity this morning. To finalize these works, another brief outage of up to 20 minutes is required. This outage will occur at 2:00pm today.
Thank you for bearing with us as we resolve this issue and bolster our network against outages such as this one.
Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.
[2025-01-05 19:51:41 NZDT] Lightwire Engineers are currently investigating a fault at our Tuakau transmission site causing an outage to your connection.
Equipment has been configured and Field Technicians will be heading to site first thing tomorrow morning Jan 6th.
We will be working hard to get you back on line as soon as we can!
Please feel free to contact us on 0800 12 13 14 if you have any queries.