Past Incidents

Latest update:

Lightwire engineers have been monitoring the status of this fault and believe it to be resolved. Thank you for your patience as we worked through this issue.

Please feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries, or if you are experiencing any problems with your connection.

History:

[2025-01-07 15:39:04 NZDT] Lightwire engineers have restored services and are monitoring for impact. We do not anticipate any further disruptions to your services. This outage notification will remain active until stability over a longer period of time has been observed.

Thank you for your patience as we worked through this issue and please feel free to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries, or if you are experiencing problems with your connection.

[2025-01-07 14:28:12 NZDT] Lightwire engineers are aware of an active issue affecting your connection. They are currently investigating the problem and are working towards restoring services to normal as quickly as possible.

We apologise for any inconveniences this may be causing and thank you for your understanding as we work to identify, and rectify, the problem at hand.

Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

Latest update:

Lightwire engineers have finalized these works and do not anticipate any further disruptions to service.

Thank you for patience and understanding as we resolved this issue. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

History:

[2025-01-06 13:28:50 NZDT] Lightwire technicians completed physical works at our Tuakau transmission site to restore connectivity this morning. To finalize these works, another brief outage of up to 20 minutes is required. This outage will occur at 2:00pm today.

Thank you for bearing with us as we resolve this issue and bolster our network against outages such as this one.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

[2025-01-05 19:51:41 NZDT] Lightwire Engineers are currently investigating a fault at our Tuakau transmission site causing an outage to your connection.

Equipment has been configured and Field Technicians will be heading to site first thing tomorrow morning Jan 6th.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

A fault with networking equipment has been identified on site. Technicians are now heading to site with replacement equipment. We will provide a further update shortly.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

History:

[2025-01-04 06:48:03 NZDT] Lightwire Engineers are currently investigating a possible fault at our Cambridge transmission site causing an outage to your connection.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.