Past Incidents

Latest update:

Lightwire Engineers have resolved the issue at the Tower now, and restored connections. If your connection remains offline, please re-boot all on-site gear. Failing that, please reach out to our Support Team on 0800 12 13 14.

History:

[2024-12-11 12:07:16 NZDT] Lightwire engineers are aware of an issue with one part of our Roto-o-rangi Transmission Site that will cause a total loss of service for that sector. We are investigating the scope of the fault and will attempt to resolve this as soon as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

Latest update:

Lightwire engineers have brought the transmission sites back online
Customers may experience degraded connectivity.

History:

[2024-12-07 10:26:36 NZDT] Lightwire engineers are aware of an issue with our Rangitaiki and Taupo region Transmission Sites that will cause a total loss of service for connections in the area. We are investigating the scope of the fault and will attempt to resolve this as soon as possible.

We apologise for any inconvenience this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

Latest update:

Our carrier has advised that they are confident that the temporary workaround has resolved all calling issues, and services will be migrated back to their standard platform overnight provided no further issues occur. Lightwire engineers will monitor, and resolve this event after that migration.

History:

[2024-12-05 13:11:49 NZDT] We have received an update from the affected carrier to say that they have implemented a temporary workaround to resolve calling issues, while they work with a vendor to resolve an ongoing issue.

Lightwire will keep this incident open until a permanent resolution has been advised.

[2024-12-05 12:22:33 NZDT] Lightwire's voice engineers have been appraised of an issue affecting an upstream carrier that may impact inbound calls to New Zealand numbers. A flap on their network has impacted their voice platform, causing incoming calls to experience delays before ringing, or potentially fail.

The carrier's Network Operations Centre is working to resolve this as soon as possible.

Updates will be provided when they are made available to Lightwire.

[2024-12-05 12:09:54 NZDT] Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.