Past Incidents

Lightwire has been informed of an outage to mains power supplying the Matakitaki Road Repeater transmission site. While our site has backup battery power, there is a chance that in the event of an extended outage, or factors outside of Lightwire's control, you may lose your connection. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

Lightwire technicians were able to resolve the equipment fault. We will monitor for stability, but otherwise do not expect any further disruptions.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

History:

[2023-02-01 16:08:03 NZDT] Lightwire technicians have been dispatched to site with replacement equipment to further investigate and resolve the fault.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

[2023-02-01 15:40:28 NZDT] Lightwire Engineers are currently investigating a fault affecting one sector of our Kairangi transmission site. Connections will remain offline until this fault is resolved.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

After investigation from our rural engineering team early signs are pointing to a complete power failure on site. We are unable to send Field Technicians out tonight but will visit first thing tomorrow morning Wednesday 1st February.

Adjacent sites will be using back up pathways until this is resolved. Please feel free to contact us on 0800 12 13 14 if you have any queries.

History:

[2023-01-31 17:26:24 NZDT] Lightwire Engineers are currently investigating a possible fault at our Tokoroa Transmission Site, causing an outage to your connection.

We will be working hard to get you back on line as soon as we can! Adjacent sites will be using back up pathways until this is resolved. Please feel free to contact us on 0800 12 13 14 if you have any queries.

Lightwire Engineers are currently investigating a possible fault at our Kauaeranga Valley Transmission Site, causing an outage to your connection.

We will be working hard to get you back on line as soon as we can! Adjacent sites will be using back up pathways until this is resolved. Please feel free to contact us on 0800 12 13 14 if you have any queries.