Past Incidents

Customers may be experiencing packet loss or slow speeds and drops in connectivity due to backhaul performance degradation.

Lightwire core engineers have identified the issue and are working with the backhaul upstream provider on the investigation and resolution.

We will provide more information as soon as possible.

Lightwire has been made aware of a mains power outage at our Waingaro Repeater site. The site is currently running via it's backup battery system but there is the possibility of a service outage for customers in the region if the mains power outage lasts longer than our backup battery system. Currently we have enough battery backup on site to last until mid afternoon.

We are investigating the issue and will provide any updates once we receive them.

If you have any questions regarding this please feel free to reach out on 0800 121 314

Lightwire has been made aware that an upstream provider of ours has an unplanned outage as of this morning. They are currently investigating the issue, and service should return once the outage is resolved. If you have any questions or concerns, or if service doesn't resume once the outage is resolved, feel free to reach out to our Helpdesk number on 0800 12 13 14, and we will be more than happy to help.