Past Incidents

Latest update:

Lightwire engineers have found a fix for this issue remotely and have applied this to resolve this fault. Your connection should be running at normal speeds.

If you are still experiencing an outage please reboot your Lightwire equipment and call us on 0800 12 13 14 if you continue to notice any issues.

History:

[2022-10-14 13:04:18 NZDT] Lightwire has been made aware of a link dropping offline in the Wairakau region. Affected customers are expected to have reduced speeds while connections operate over backup links until a Lightwire Technician can visit our transmission site to restore the link.

Your speeds should return to normal once this link has been restored but if you have any connection issues past the point of the incident being resolved, please reboot your Lightwire equipment at the property.

Please feel free to call us on 0800 121 314 with any issues or queries regarding this incident.

Latest update:

Lightwire engineers have identified a number of key communication equipment damaged by lightning strikes last night. The equipment and cables are being replaced currently, this will take some time to replace but we will have the site back up and running as soon as possible.

If you have any queries please contact us at 0800 12 13 14 or support@lightwire.co.nz

History:

[2022-10-13 22:12:26 NZDT] Lightwire engineers are investigating an issue with our Horsham Downs transmission site which has gone offline after a power failure. Unfortunately, in this instance we have been unable to remotely troubleshoot. Lightwire technicians will be monitoring site tomorrow morning for mains power restoration.

If you have any queries please contact us at 0800 12 13 14 or support@lightwire.co.nz

Lightwire has been made aware of an unplanned outage in the Pukemoremore region. Affected customers will unfortunately have complete loss of service until our field team can visit the transmission site to replace a piece of faulty equipment.

Your connection should restore automatically once the equipment has been replaced. If you have any connection issues past the point of the outage being resolved, please reboot your Lightwire equipment at the property.

Please feel free to call us on 0800 121 314 with any issues or queries regarding this outage.