System operational

Past Incidents

16th April 2022

No incidents reported

15th April 2022

No incidents reported

14th April 2022

No incidents reported

13th April 2022

Unplanned Incident - Mains Outage - Athentree Gorge

Lightwire has found a mains power fault causing customers connections to be offline in the Athentree Gorge area

There is a possibility your connection may not return after the mains power returns as we are aware of an issue with the backup battery system on this repeater site that has occured due to the mains power outage.

Lightwire engineers are currently investigating this fault and we will continue to update you as this situation progresses.

12th April 2022

Emergency Maintenance - Technicians on site - Mt Kakepuku and Oparau area

Lightwire Technicians are heading out to investigating an issue at our Mt Kakepuku site. If equipment replacement is required, the service will run over redundant links which may cause degraded performance while until the replacement is complete.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

11th April 2022

No incidents reported

10th April 2022

Risk Warning - Mains Outage - Te Mata Area

Dear Customer

Lightwire has been informed of a mains power outage affecting a number of our transmission sites in the Te Mata area. While we have battery backup on site, you may experience a complete loss of service or a degraded speeds in the event of an extended power outage or for reasons outside of Lightwire's control.

We will update you again when further information becomes available.

Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries.