System operational

Past Incidents

9th April 2022

No incidents reported

8th April 2022

No incidents reported

7th April 2022

No incidents reported

6th April 2022

Outage - Hillside Hotel

Latest update:

A power outage in the area had been posted by the local power company. This has now been resolved and the Lightwire site is back online.

Lightwire technicians will be attending the site in the morning to investigate further, as battery backup should have kept the site running during the power outage.

We apologise for the disruption to your service.

History:


[2022-04-06 21:20:17 NZST] Lightwire Engineers are currently investigating a possible fault at our Hill transmission site causing an outage to those connections. We will be working hard to get you back online as soon as we can! Other sites connected to the Hill transmission site may also be experiencing degradation of service while connections use back up pathways as well. Please feel free to contact us on 0800 12 13 14 if you have any queries.

5th April 2022

Risk Warning - Mains Outage - Ahuroa Area

Dear Customer

Lightwire has been informed of a mains power outage affecting a number of our transmission sites in the Ahuroa area. While we have battery backup on site, you may experience a complete loss of service or a degraded speeds in the event of an extended power outage or for reasons outside of Lightwire's control.

We will update you again when further information becomes available.

Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries.

4th April 2022

No incidents reported

3rd April 2022

No incidents reported