Past Incidents

Latest update:

Please find the Incident report for this outage.

If you have any questions, please don't hesitate to contact support@lightwirebusiness.com.

We would like to apologize for any inconvenience caused by this event.

History:

[2022-03-30 13:37:15 NZDT] This incident has been resolved. Root causes is still being investigated.

Sorry for any inconvenience.

[2022-03-30 13:23:47 NZDT] This event seems to be limited to a small subset of Hamilton customers using PPPoE on a particular VLAN.

Thank you for your patiance as we continue to diagnos the fault.

[2022-03-30 12:40:53 NZDT] Engineers are investigating unusual network traffic in the Hamilton Metro area.

More updates to follow as we learn more.

[2022-03-30 12:39:03 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Lightwire field technicians have been dispatched to the Pokuru Exchange site to investigate further dropouts that have occurred today. There may be some short disruptions to your connection as field technicians make changes to equipment at our site.

Thanks for your patience as we work to resolve this fault, we will continue to update you as this situation progresses.

History:

[2022-03-29 13:26:40 NZDT] Lightwire has found a fault causing intermittent disconnection to a number of our Oparau area sites.

There is a possibility your connection may briefly go offline as we identify and fix this issue.

Lightwire engineers are currently investigating this fault and we will continue to update you as this situation progresses.

Lightwire has found a fault causing reduced speeds to a number of our Mt. Kakepuku area sites.
There is a high possibility for your connection experience reduced speeds as we identify and fix the issue. Lightwire engineers are currently investigating this fault and we will continue to update you as this situation progresses.