Past Incidents

Lightwire engineers are aware of an upstream fibre outage affecting our Glen Massey transmission site. Due to this, the Waikokowai transmission site is taking redundant paths. Engineers have attempted to mitigate the impact of this as much as possible but services are expected to be degraded during peak hours.

We are working with our upstream fibre provider to resolve the fault and restore services to normal as quickly as possible. We apologize for any inconveniences this may be causing. Please feel free to reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any queries.

We’re currently experiencing a partial outage affecting our customer portals. Some customers may notice limited functionality or be unable to access certain features. Our engineers are actively investigating the issue and working to restore full service as quickly as possible. We’ll provide further updates as more information becomes available.

Latest update:

Power has been restored by the local lines company now, and connectivity restored. If your connection remains offline, please re-boot all onsite equipment, and failing that, please reach out to our Support Team on 0800 12 13 14 or support@lightwire.co.nz.

History:

[2026-01-04 16:03:59 NZDT] Lightwire has identified that a mains power failure has caused interruption to internet services in the Athenree area. A technician was dispatched and was unable to repair the issue.

Lightwire has logged a fault with the local lines company, and hope to revisit tomorrow with battery backup as a contingency option if normal service is not already restored.

We apologise for the inconvenience. Please feel free to contact us at if you have any queries.