Lightwire engineers are aware of an upstream fibre outage affecting our Glen Massey transmission site. Due to this, the Waikokowai transmission site is taking redundant paths. Engineers have attempted to mitigate the impact of this as much as possible but services are expected to be degraded during peak hours.
We are working with our upstream fibre provider to resolve the fault and restore services to normal as quickly as possible. We apologize for any inconveniences this may be causing. Please feel free to reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any queries.