Past Incidents

Latest update:

Our upstream fibre provider has resolved the issue and we can confirm our services have been restored to normal.

History:

[2025-12-04 16:27:36 NZDT] Lightwire engineers are aware of an upstream fiber outage at our Maramarua transmission site. Customers may experience degraded service during peak hours as our network uses backup paths.

An estimated restoration time between 11:00 and 15:00 on Friday, 5th December has been provided by our upstream provider, and we will be working with them to restore services to normal as soon as possible.

We apologise for any inconveniences this may be causing. Please feel free to contact us at 0800 12 13 14 or at support@lightwire.co.nz with any queries. We will update this notification as more information becomes available.

Latest update:

During routine account and service clean-up, incorrect data was ingested into Lightwire’s service management platform. The platform processed this data as valid and unintentionally changed service states. This resulted in some services becoming unavailable for a small subset of customers.

Our NOC detected the issue immediately through internal monitoring. The networks team reverted the changes and restored services.

We apologise for any inconvenience caused. A report for outage (RFO) will be made available on request.

History:

[2025-11-28 13:43:20 NZDT] We've isolated the immediate fault and restored the majority services that we believe were impacted. At this stage, we are still trying to determine the full impact and if any services are still down. We don't anticipate further disruption. We'll provide more details soon.

[2025-11-28 13:13:43 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.