Past Incidents

25th April 2025

No incidents reported

24th April 2025

No incidents reported

23rd April 2025

No incidents reported

22nd April 2025

No incidents reported

21st April 2025

No incidents reported

20th April 2025

No incidents reported

19th April 2025

No incidents reported

17th April 2025

Notification of Unplanned Outage

Latest update:

Lightwire Technicians have replaced the faulty gear at the Tower now, and restored connections.

If your connection isn't online, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 12 13 14.

History:

[2025-04-18 08:34:11 NZST] Lightwire Technicians are heading to the site this morning to replace the faulty gear and restore services. There is no ETR for this yet, but we hope to have this resolved soon.

If you have any questions regarding this, please reach out to our Support Team on 0800 12 13 14.

[2025-04-17 22:53:21 NZST] Lightwire technicians have identified a hardware fault occurring at your local radio tower. Attempts are taking place to remotely resolve the issue, although a site visit may be required when it is safe to do so. We apologise for the inconvenience that this may cause, and will update you as soon as we can.

Notification of Unplanned Outage

Latest update:

Lightwire Technicians have replaced critical infrastructure on site this morning and have restored service. If you're connection is still offline - please reboot all onsite equipment. Failing that reach out to the team at 0800 12 13 14.

History:

[2025-04-17 18:35:56 NZST] Lightwire Technicians will be on-site early tomorrow morning. The current estimated time of recovery is 10:00 am on 18/04/25.

[2025-04-17 18:26:23 NZST] Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely. A Lightwire technician will need to visit and will be dispatched to resolve the issue. Please feel free to contact us on 0800 12 13 14 if you have any queries.