Past Incidents

Lightwire Engineers are currently investigating a fault at our Roto-o-rangi fibre backhaul. Customers of multiple downstream sites may experience service degradation as fallback network routes are utilised.

We are working to resolve this fault as soon as possible.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

Technicians are currently on site repairing the failed piece of equipment. Our estimated time for resolution is currently 1130, Tuesday 19th November.

We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

History:

[2024-11-19 07:36:44 NZDT] We have been unable to repair things remotely. A technician will visit site this morning with replacement equipment to resolve the failure.

We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

[2024-11-19 07:20:38 NZDT] Lightwire engineers are aware of an issue with our Te Akau radio repeater site that will be causing a complete loss of service for customers in the area. We are investigating the scope of the problem and will attempt to resolve this remotely.

In the event this can not be solved remotely we will attempt to send a site technician for further investigation and remediation.

We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

Latest update:

Lightwire technicians have resolved the fault on site and restored services. We do not anticipate any further disruptions to your connection.

We apologise for any inconveniences this may have caused. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

History:

[2024-11-16 08:02:53 NZDT] Lightwire Engineers are currently investigating a physical fault at our Matahuru transmission site causing an outage to your connection.

A technician has been dispatched to investigate and remediate this fault.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

Lightwire technicians have attended site and replaced the faulty equipment. Services have been restored to normal and we do not anticipate any further disruptions.

We apologise for any inconvenience this may have caused. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

History:

[2024-11-15 19:41:51 NZDT] Lightwire engineers are unable to remotely resolve the fault due to equipment failure. A Lightwire technician will attend site as soon as possible tomorrow to replace the failed equipment and restore services.

We apologise for any inconvenience this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

[2024-11-15 18:59:46 NZDT] Lightwire engineers are aware of an issue with our Savill Hill Radio Transmission Site that will cause a total loss of service for connections in the area. We are investigating the scope of the fault and will attempt to resolve this as soon as possible.

We apologise for any inconvenience this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.