Latest update:
Technicians are currently on site repairing the failed piece of equipment. Our estimated time for resolution is currently 1130, Tuesday 19th November.
We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.
History:
[2024-11-19 07:36:44 NZDT] We have been unable to repair things remotely. A technician will visit site this morning with replacement equipment to resolve the failure.
We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.
[2024-11-19 07:20:38 NZDT] Lightwire engineers are aware of an issue with our Te Akau radio repeater site that will be causing a complete loss of service for customers in the area. We are investigating the scope of the problem and will attempt to resolve this remotely.
In the event this can not be solved remotely we will attempt to send a site technician for further investigation and remediation.
We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.