Past Incidents

15th October 2024

Notification of Unplanned Carrier Outage

An upstream provider has identified a fault that is causing connection instability. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

14th October 2024

No incidents reported

13th October 2024

No incidents reported

12th October 2024

No incidents reported

11th October 2024

No incidents reported

10th October 2024

No incidents reported

9th October 2024

Notification of Unplanned Carrier Outage

Latest update:

The Upstream Provider has resolved this outage on their end, and restored connections. If your connection remains offline, re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2024-10-09 15:52:59 NZDT] An upstream provider has identified a fault that is causing connection instability. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Site Offline - Puriri Region

Latest update:

A Lightwire Technician attended the Site, and was able to restore connectivity at 11.30am today. If your connection remains offline after this, please reach out to our Support Team on 0800 12 13 14.

History:

[2024-10-09 02:08:18 NZDT] Lightwire Engineers are currently investigating a fault at our Puriri transmission site causing an outage to your connection.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

8th October 2024

Notification of Unplanned Carrier Outage

Latest update:

The Upstream Provider has resolved this outage now on their end. If your connection remains offline after this, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2024-10-08 16:53:06 NZDT] An upstream provider has identified a fault that is causing connection instability. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.