The system is experiencing issues

Past Incidents

28th May 2024

No incidents reported

27th May 2024

No incidents reported

26th May 2024

No incidents reported

25th May 2024

No incidents reported

24th May 2024

No incidents reported

23rd May 2024

No incidents reported

22nd May 2024

Notification of Unplanned Carrier Outage

Latest update:

The upstream provider has undertaken works on this issue, and now resolved the outage. All connections should be back online. If that is not the case, please re-boot all on-site gear, and reach out to our Support Team on 0800 534 567.

History:


[2024-05-22 09:26:47 NZST] An upstream provider has identified a fibre break resulting in a total loss of service to affected circuits. They are currently investigating this, but have not yet provided an estimated time for resolution. We will inform you of any updates as they come through.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

21st May 2024

Incident - Connection outage - Cat Road Repeater

Lightwire engineers were informed this morning of an issue with our Cat Road Repeater. The site appears to have dropped offline due to a radio failure and will need replacing. Lightwire Engineers are en route and will work hard to restore it and get your connections up and running again.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.