Past Incidents

Lightwire Engineers have been made aware of a power outage to our Aroha and Wairakau transmission site causing degraded performance to your connection. This may result in lower speed/performance as our network uses backup paths. We will be working hard to get you back on that great Lightwire connection as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

Radio equipment replacement work has been completed. Lightwire engineers will monitor the new equipment for stability before resolving this event.

Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any queries

History:

[2022-04-22 15:27:16 NZST] Unfortunately, remote remediations have been unsuccessful in solving the intermittent disconnection fault Lightwire engineers have identified. Due to this, we will be performing emergency maintenance to replace radio equipment on site.

You will experience an outage of up to 30 minutes within the next 2 hours while the equipment is replaced.

Please reach out to us at 0800 12 13 14 with any queries, we apologize for any inconveniences this may cause.

[2022-04-18 15:05:33 NZST] Lightwire has found a fault causing intermittent disconnection to our Pukekura area site.

There is a possibility your connection may briefly go offline as we identify and fix this issue.

Lightwire engineers are currently investigating this fault and we will continue to update you as this situation progresses.

Lightwire has found a mains power fault causing customers connections to be offline in the Athentree Gorge area

There is a possibility your connection may not return after the mains power returns as we are aware of an issue with the backup battery system on this repeater site that has occured due to the mains power outage.

Lightwire engineers are currently investigating this fault and we will continue to update you as this situation progresses.