Past Incidents

Latest update:

Our upstream fribre provider has concluded their maintenance and full fibre capacity has been restored to our transmission site. We will continue to monitor for service stability for a period of time tonight and resolve this notification once we have confirmed there will be no further fibre disruptions.

History:

[2022-03-10 15:40:26 NZDT] Lightwire has been informed that fibre maintenance work being performed by our upstream fibre provider has extended past the expected scheduled time-frame. This directly affects our Rotoorangi transmission site and due to the loss of fibre capacity you may experience speed degradation during peak hours while our upstream fibre provider concludes their works.

We apologize for the inconvenience and will provide any updates as they become available

Please reach out to us at support@lightwire.co.nz or 0800 12 13 14 with any queries

Lightwire engineers are investigating equipment faults at our Kereone transmission site. A Lightwire technician will need to be dispatched to site to investigate further as we are unable to resolve the issue remotely.

We hope to have this resolved and your service restored as soon as possible.

If you have any queries please reach out to us at support@lightwire.co.nz or 0800 12 13 14

Dear Customer

Lightwire has been informed of a mains power outage affecting a number of our transmission sites in the Waihi area. While we have battery backup on site, you may experience a complete loss of service or a degraded speeds in the event of an extended power outage or for reasons outside of Lightwire's control.

We will update you again when further information becomes available.

Please contact us at support@lightwire.co.nz or 0800 12 13 14 with any queries.

Lightwire has been made aware of a fibre cut affecting our Waihi transmission site. Due to this, you may notice degraded services during peak hours as our network uses redundant paths.

We will provide further updates when information becomes available from our upstream fibre provider.

If you have any queries please reach out to us at support@lightwire.co.nz or 0800 12 13 14