System operational

Past Incidents

5th March 2022

No incidents reported

4th March 2022

No incidents reported

3rd March 2022

No incidents reported

2nd March 2022

Incident - Degraded Service - Waihi area

Lightwire engineers have been informed of a fault at our main backhaul for the Waihi area. Connections nearby are currently running over backup links. Your connection will remain online but you may notice some degraded service during this time.

If you have any concerns please don't hesitate to call Lightwire on 0800 12 13 14.

Unplanned Voice Incident

Latest update:

This incident appear to be resolved. All test calls and call monitoring show successful calls being made in both directions. Engineers will continue to monitor.

Sorry for any inconvenience this issue has caused.

History:

[2022-03-02 14:08:16 NZDT] It appears that there is intermittent issues with inbound and outbound calling occuring. An upstream provider has confirmed they have an active issue. Our team is working to work around the issue best we can and seek resolution with the upstream carrier.

[2022-03-02 14:06:11 NZDT] Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Incident - Unplanned Outage

Lightwire Engineers are currently investigating a possible fault that is preventing some of our customers from using their connection. We are working hard to get you back online as soon as we can!

Incident - Unplanned Outage

Lightwire Engineers are currently investigating a possible fault that is preventing some of our customers from using their connection. We are working hard to get you back online as soon as we can!

Incident

Lightwire Engineers are currently investigating a possible fault that is preventing some of our customers from using their connection. We are working hard to get you back online as soon as we can!

1st March 2022

No incidents reported

28th February 2022

Unplanned Incident - Intermittant Disconnections

Latest update:

5:35pm NZT Update - Engineers believe they have identified the root cause of the issue and have also implemented a fix, we are seeing stability return to those circuits that were affected, however we will continue to monitor to be sure.

If you are still experiencing connectivity issues, please contact our support team for further assistance.

History:

[2022-02-28 17:17:08 NZDT] 5:10pm NZT Update - Please be advised that we are still observing sporadic disconnections of services on our network and engineers are actively investigating the root cause. We will continue to provide updates as we learn more.

[2022-02-28 17:04:10 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

27th February 2022

No incidents reported