Latest update:
A technician has been dispatched to site with replacement equipment. The current estimated time to resolution (ETR) is 10:00am, Saturday 31st January.
Thank you for your patience.
History:
[2026-01-31 01:16:02 NZDT] Lightwire engineers have identified and investigated a fault at the radio tower in the Pukekawa area, but are unable to resolve it remotely.
A Lightwire technician will need to be dispatched on-site as soon as possible.
We apologise for the inconvenience, and will be working to get you back online as soon as possible. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.