Past Incidents

Latest update:

The Upstream Carrier has resolved this issue now. They are not expecting any further disruptions or degradation to the service.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

History:

[2026-08-11 11:28:38 NZST] An Upstream Carrier has made us aware of an issue on their network from a recent planned outage (CRQ000614040960) that could be causing connections to run slow or in a degraded state. They are currently investigating this with their Technicians, but have not provided an ETR yet. We will provide any updates as we receive them.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

Lightwire technicians will be returning to the Matamata transmission site to complete yesterdays upgrades.

Works Window: Friday, 7th of August from 11am-4pm

Some clients may experience a brief disruption to their service during the maintenance window.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

Latest update:

As part of our follow-up actions, we have scheduled a software upgrade for the affected core router on 11 August 2026 to improve system stability and reduce the risk of this issue happening again.

Maintenance Window:

Date: Tuesday, 11 August 2026

Time: 1:00 AM – 5:00 AM NZST

A separate planned maintenance notification has been issued with details of the expected customer impact during this work.

Thank you for your patience and understanding.

History:

[2026-08-04 15:54:35 NZST] At approximately 3:30 PM, a Hamilton core router experienced a hardware forwarding timeout during a configuration change, causing a brief service interruption for some Waikato based connections.

Services have been restored. However, as a precaution, we have temporarily paused configuration changes while we investigate the cause and implement measures to prevent it from happening again.

We apologise for the disruption and will provide further updates if required.