Latest update:
The Upstream Carrier has worked with us to resolve this now, and there are no further disruptions or issues expected here.
If you have any issues from here, please reach out to our Support Team on 0800 534 567.
History:
[2025-09-16 14:45:52 NZST]
The Upstream Carrier has confirmed that the issues they were seeing resolved at 12.52PM Today (16/09/2025). They will continue to monitor the performance over the next 24 hours to confirm if this is resolved.
If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.
[2025-09-16 14:16:59 NZST]
An Upstream Carrier has made us aware of an issue on their network that may cause intermittent loss of service, or degraded service quality. Their technicians are urgently investigating this, but have not yet provided an ETR.
We will provide any updates as we receive them. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.
