Past Incidents

Latest update:

Lightwire technicians have replaced the faulty equipment on site and services have been restored. Engineers will monitor for stability before resolving this notification.

Thank you for your patience as we worked to get services restored to normal. If you have any questions or issues please don't hesitate to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz.

History:

[2025-09-02 07:47:14 NZST] Lightwire engineers are aware of possible equipment failure at our Wharepuhunga transmission site and are attempting to remotely remediate the issue if possible. If remote remediation is not possible, a Lightwire technician will attend site as soon as possible with replacement equipment.

We are working are to restore service to normal as quickly as possible and apologise for any inconveniences. Please contact us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

Lightwire Engineers are currently investigating a fault at our Ruapuke transmission site causing an outage to your connection.

We are unable to resolve this remotely, so will be sending a Field Technician to site first thing tomorrow morning.

Further updates to follow.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.