Past Incidents

There is currently a power outage in the Horsham Downs area that is impacting the power supply to the site serving your internet connection.

Customer connections will remain online as long as the redundant battery backup continues to power the site. However, if the mains is not restored in a timely fashion, the site may run out of backup, which will result in full service disruption until mains are restored.

We apologise for any inconvenience this may cause. If you have any questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

Latest update:

Lightwire technicians have replaced the faulty equipment and restored services.

We apologise for any inconveniences this may have caused

History:

[2025-02-18 03:45:35 NZDT] A Lightwire tower has developed a critical fault with equipment that has caused the site to go offline. This will be impacting a number of towers servicing the wider Waihi area.

All customers in this region will currently be experiencing a full outage to their services. Lightwire engineers are configuring replacement equipment for a technician to take to site first thing in the morning to investigate and remedy the fault.

We thank you for your patience and will be working hard to restore your services as soon as possible.

If you have any more questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz