Past Incidents

Lightwire Engineers are aware of an issue causing our Kaiaua North Tower to drop offline. They are urgently investigating this now. This also affects our downstream Payne Repeater as well. We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries regarding this outage.

Latest update:

The Upstream Carrier has resolved this issue, and connections have remained stable since 2.30pm yesterday. They are not expecting any further disruptions from here.

If you continue to experience any issues, re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2025-04-01 14:37:54 NZDT] An Upstream Carrier has detected some issues on this Fibre line. This could cause connections to drop out, or run slow. They are currently investigating this, but have not provided an ETR for this yet. We will send through any updates as we receive them.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.