Past Incidents

Latest update:

Our Technician was able to attend this site, and resolve the issue at 12.20pm yesterday. The site has remained online and stable since. If you have any issues from here, please re-boot all on-site equipment, and reach out to our Support Team on 0800 12 13 14.

History:

[2024-10-27 15:39:32 NZDT] Further to this previous messages, Field technicians will be heading to site Tuesday 29th October with replacement equipment (if required).

We apologies for any inconvenience this may cause.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

[2024-10-27 14:18:22 NZDT] Lightwire Engineers have been unable to resolve this fault remotely.

We have field technicians heading to site first thing tomorrow (Monday 28th October) morning with replacement equipment.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

[2024-10-27 10:00:24 NZDT] Lightwire Engineers are currently investigating a fault at our Trinity Farms transmission site causing an outage to your connection.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

Our technicians have successfully restored the Otorohanga radio transmission site to an operational status. However, we anticipate potential ongoing instability until further investigations are conducted.

History:

[2024-10-26 16:15:40 NZDT] Lightwire engineers are aware of an issue with our Otorohanga radio transmission site that will be causing a complete loss of service for customers in the area. We are investigating the scope of the problem and will attempt to resolve this remotely.

In the event this can not be solved remotely we will attempt to send a site technician tomorrow morning for further investigation and remediation.

We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questio

Latest update:

The Upstream Provider's latest site works have resolved the outage now, and restored all circuits. If your connection remains offline after this, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2024-10-24 10:42:04 NZDT] The Upstream Provider has provied a new ETR for this outage, that being 11am Today (24/10/2024). We will provide further updates as they come through.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2024-10-24 08:05:23 NZDT] The Upstream Provider unertook further work this morning, but has not yet been able to resolve the main outage. They have not provided a new ETR yet, but we will reach out when we hear more from them.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2024-10-23 13:59:38 NZDT] The Upstream Provider's site work today has failed to restore connectivity, so they are planning on undertaking further work on their end between 1am - 6am Tomorrow (24/10/2024) to resolve this.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2024-10-23 10:08:05 NZDT] The Upstream Provider has updated us with an ETR for this, which is 7pm Today (23/10/24) to resolve this. If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2024-10-23 08:09:46 NZDT] An upstream provider has identified an issue with a piece of network equipment. They hope to resolve this issue by dispatching a Technician to investigate the site. Until this can be restored, your connection may be offline. We have not been provided an ETR yet, but we will reach out with any further updates.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Latest update:

The Upstream Provider has confirmed that the issue is now resolved, and aren't expecting any further disruptions here. If your connection remains offline, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2024-10-23 08:04:47 NZDT] The Upstream Provider has undertaken the reset now. Services look to be online and performing as expected. They will now monitor things for 24 hours, and if stable after that, will resolve the outage. We will reach out with any further updates.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2024-10-22 13:32:00 NZDT] An upstream provider has identified an issue with a piece of network equipment. They hope to resolve this issue with a reset during the next maintenance window. Some aspects of your connection may be degraded until this reset is performed.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.