The system is experiencing issues

Past Incidents

18th October 2024

No incidents reported

17th October 2024

Notification of Unplanned Carrier Maintenance

Latest update:

The Upstream Provider has undertaken works and resolved this issue now. If you have any issues from here, please contact our Support Team on 0800 534 567.

History:


[2024-10-17 10:19:41 NZDT] An upstream provider has identified a fault that is causing degraded connection performance. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

16th October 2024

Notification of Degraded Service - Te Puke

Lightwire Engineers are currently investigating a fault at our Te Puke transmission site causing service degradation.

We will be working hard to mitigate the cause of the fault as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

15th October 2024

Notification of Unplanned Carrier Outage

An upstream provider has identified a fault that is causing connection instability. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

14th October 2024

No incidents reported

13th October 2024

No incidents reported

12th October 2024

No incidents reported