Latest update:
Lightwire engineers have attended the site and resolved the issue. Services should now be back online.
If you're still experiencing issues, please call our Helpdesk on 0800 12 13 14.
History:
[2025-12-09 15:17:38 NZDT] Lightwire is aware of an outage affecting a small number of customers connected through our Pukemoremore tower site. We are in the process of investigating the cause, and will be working to get this resolved as soon as possible. We have no ETR at this stage.
If you have any questions regarding this outage, please call our Helpdesk on 0800 12 13 14.