Latest update:
An upstream provider has has informed us their Technician has performed 400m temporary overlay to restore full services.
History:
[2025-05-01 18:24:10 NZST] The Upstream Carrier has informed us their Technician was unable to implement a temporary fix due to health and safety concerns and will be returning tomorrow. The current ETR is 3pm on (02/05/2025).
[2025-05-01 10:45:56 NZST] The Upstream Carrier is undertaking further work to try to resolve this. Their current ETR is now 3pm Today (01/05/2025).
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2025-04-30 18:08:43 NZST] The Upstream Provider has identified an additional fault with the fibre line which they will need to return tomorrow to address, and have not provided an ETR at this stage. We will continue to pass on any updates as we receive them.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2025-04-30 10:38:23 NZST] The Upstream provider has dispatched a Technician to investigate this further at their site. Their current ETR for this is 3pm today.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.
[2025-04-30 08:12:07 NZST] An upstream provider has made us aware of an outage on their network affecting this circuit. They are currently investigating this, but have not provided an ETR just yet. We will send through any updates as they reach us.
If you have any questions regarding this, please contact our Support Team on 0800 534 567.