Latest update:
The Upstream Provider and Civil Contractors are working to overlay 270m of FIbre Cable to resolve this. Their current ETR is 2pm 14/03/24. We will update this event with any changes as they come.
History:
[2024-03-13 08:06:13 NZDT] The Upstream Provider continues to investigate this fault. They have not supplied an ETR for this set of works. We will update this event with any changes as they come.
[2024-03-11 17:47:01 NZDT] The upstream provider has confirmed that resolution here will require further works they had not anticipated. These works are on-going, but they have not supplied a new ETR yet. We will update this event with any changes as they come.
[2024-03-11 09:32:58 NZDT] An upstream provider has identified a fault which they're currently working to restore. Their current ETR is 3pm 11/03/24. We will update you if there are any changes to this plan.
If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.