Latest update:
Lightwire technicians have replaced the faulty equipment and services have been restored to normal. We do not anticipate any further disruptions.
Thank you for your paitence and understanding as we worked to resolve this fault. As always, don't hesitate to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.
History:
[2026-06-24 13:49:51 NZST] Lightwire technicians are on their way to site with replacement equipment. A service outage of up to 30 minutes will be required upon arrival to conduct equipment repairs.
We appreciate your understanding as we work hard to restore services quickly and minimize downtime as much as possible.
[2026-06-24 12:45:02 NZST] Lightwire engineers have discovered a weather related fault with equipment servicing your connection. Due to the nature of the fault, we are unable to resolve the problem remotely. Technicians will be dispatched to site to investigate and replace the faulty equipment as soon as it is determined safe to do so.
We apologise for any inconveniences this may be causing but are working hard to restore your service to normal as quickly as possible. We'll update this notification with more information when it's available.
Please don't hesitate to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries