Latest update:
Our upstream fibre provider has identified and resolved the issue, our network is using primary paths again. We'll monitor things for stability, but do not anticipate any further disruptions to service performance at this time.
Thank you for your understanding through this fault. Please feel free to contact us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.
History:
[2026-05-29 16:26:19 NZST] Lightwire is aware of a fibre fault affecting our Maramarua transmission site. Our upstream fibre provider is working on it but doesn’t have a restoration time just yet.
During this period, performance may be degraded at peak times as our network uses backup paths. Our engineers are actively working to minimize impact.
We're sorry for any inconvenience. We'll keep you updated as more information comes in. If you have questions, don't hesitate to reach out at 0800 12 13 14 or support@lightwire.co.nz.