Latest update:
Lightwire Field Technicians will be returning to the site first thing tomorrow morning. Further updates will follow.
Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.
History:
[2026-03-27 10:11:13 NZDT]
Unfortunately the access point you are connected to is now offline.
We will head to site as soon as it is safe to with replacement equipment. More updates to follow.
Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.
[2026-03-26 14:08:41 NZDT]
Lightwire Field Technicians are on site at the tower, but are unable to proceed with intended repairs due to 120kph+ winds rendering it unsafe to climb the tower.
All safe to implement measures have been taken to ensure the stability of the access point until we can return in better weather. Connections should be online again.
If your connection remains offline, please reboot your gear, and if still encountering problems, reach out to our Service Desk on 0800 12 13 14.
[2026-03-26 11:22:59 NZDT]
Lightwire Engineers have been made aware of an unplanned outage affecting one of the access points of our Te Weraiti site.
Our team has been able to partially resolve this issue remotely, but we are sending Field Technicians to site to investigate further.
Until this issue is resolved, connections reliant on this access point may experience degraded performance, or drop completely offline. Further updates will be provided as we learn more information.
If you have any further questions regarding this outage, please contact our Service Desk on 0800 12 13 14.
