Past Incidents

Latest update:

Lightwire Engineers have confirmed that service has remained stable since replacing the faulty equipment. We are not expecting any further issues or disruption from here.

If you have any questions regarding this, please reach out to our Support Team on 0800 12 13 14.

History:

[2025-05-20 10:39:21 NZST] Lightwire engineers have attended the site and replaced faulty equipment. Services should now be back to normal. We are continuing to closely monitor to confirm stability.

[2025-05-19 18:38:28 NZST] Lightwire Engineers have made adjustments to the tower in an effort to restore connectivity. Lightwire Technicians will be attending site tomorrow to identify and replace any failed equipment.

If you have any questions regarding this, please reach out to our Support Team on 0800 12 13 14.

[2025-05-19 17:39:46 NZST] Lightwire technicians have identified a fault occurring at one of our towers in the Matamata region. Attempts are taking place to remotely resolve the issue, although a site visit may be required. We apologise for the inconvenience that this may cause, and will update you as soon as we can.

If you have any questions regarding this, please reach out to our Support Team on 0800 12 13 14.

Latest update:

The Upstream Provider has confirmed that power has been restored now, so connections should be all back online now.

If your connection remains offline from here, please re-boot all on-site gear, and failing that, reach out to our Support Team on 0800 534 567.

History:

[2025-05-15 14:03:50 NZST] The Upstream Provider has confirmed that this outage has been caused by a Power Outage. The ETR for that is 4pm today.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

[2025-05-15 13:06:13 NZST] An upstream provider has made us aware of an outage on their network affecting this circuit, causing it to be offline. They are currently investigating this, but have not provided an ETR just yet. We will send through any updates as they reach us.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.