Past Incidents

Lightwire engineers are aware of an outage to our Hauturu transmission site due to underperforming battery backup. There is a chance the site may come back online with more sunlight, but Lightwire technicians will be attending site today to replace the batteries.

We apologise for this and are working hard to restore services to normal. Please contact us at 0800 12 13 14 or support@lightwire.co.nz with any queries.

An Upstream Carrier has made us aware of a Board hardware issue on their network that may cause loss of service. Their technicians are urgently investigating this, but they have not provided an ETR just yet.

We will provide any updates as we receive them. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.