Past Incidents

Lightwire Engineers have been made aware of an issue at our Roto-o-rangi site causing degraded performance to your connection. This may result in lower speed/performance until our field team reach the site to replace the faulty piece of equipment. We will be working hard to get you back on that great Lightwire connection as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

Lightwire Engineers have restored the site to a functional level within this region earlier today. To ensure the site does not repeat the same fault it is pending equipment replacement. There is a possible risk of loss of service for the region until the affected equipment has been replaced.

The site is being monitored by the Lightwire engineering team for any further outages so we can minimise further downtime in the event of any further loss of service.
We will provide updates on progress as we go. If you have any queries feel free to reach out on 0800 121 314 or via email at support@lightwire.co.nz

History:

[2022-05-25 17:39:54 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Our upstream fibre provider has completed repairs on the fibre cut and services have been restored to normal.

History:

[2022-05-22 14:23:54 NZST] Lightwire has been informed of a major fibre cut affecting our Maungatautari transmission site. Our upstream fibre provider has technicians on site assessing repairs but is unable to provide an ETA on service restoration.

Customers may experience degraded speeds during peak hours as our network utilizes backup paths until fibre services are restored.

We will provide updates as further information is shared by our fibre provider. If you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14