All systems are operational

Past Incidents

20th December 2020

Mains Power Outage - Tokoroa Regoin

Lightwire has lost mains power supplying the Tokoroa transmission site. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control, you may experience a degraded connection as our network takes redundant paths. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Fibre outage - Rangitaiki Region

Lightwire Engineers are currently investigating a potential power outage fault at the Rangitaiki transmission site causing an outage to your connection. We are working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

19th December 2020

No incidents reported

18th December 2020

No incidents reported

17th December 2020

No incidents reported

16th December 2020

Puriri - Unplanned Incident

Due to investigation of a fault, customers connected to our Puriri transmission site may be experiencing a loss of service. Lightwire engineers are working to resolve this. We thank you for your patience.

15th December 2020

No incidents reported

14th December 2020

No incidents reported