Latest update:
The issue affecting inbound support queries has been resolved, and systems are now operating normally. If you continue to experience any problems, please give us a call on 0800 12 13 14 for New Zealand or 1300 016 678 for Australia.
History:
[2025-09-22 16:02:54 NZST]
We are still experiencing issues with inbound support queries not creating new support tickets or updating existing ones. Our team continues to work closely with our vendor to identify the root cause and implement a resolution. In the meantime, if you require assistance, please contact us directly by phone 0800 12 13 14 for New Zealand and 1300 016 678 for Australia. We’ll provide further updates here as soon as they become available.
[2025-09-22 15:13:49 NZST]
We are currently experiencing an issue where some incoming support tickets are not being created as expected. Our team is actively working with our vendor to identify the cause and implement a resolution. If you require support, please contact our support team via phone on 0800 12 13 14 for NZ or 1300 016 678 for Australia. We will provide further updates as soon as they become available.
