Latest update:
Our technicians have attended this site and resolved the problem. All connections should now be back online. If you're still experiencing issues, please get in touch with our Helpdesk on 0800 12 13 14 or at support@lightwire.co.nz
History:
[2025-07-27 11:43:21 NZST]
Lightwire technicians are now en route to site. We anticipate to be on site to start investigations and equipment replacement around 3pm.
We apologize for any inconveniences and will be working hard to restore services to normal as quickly as possible. Please feel free to contact us at support@lightwire.co.nz or at 0800 12 13 14 with any queries.
[2025-07-27 10:43:26 NZST]
Our investigation has determined equipment failure to be the probable cause of this outage. Technicians are now preparing to head to site with replacement equipment.
[2025-07-27 10:19:28 NZST]
A fault has occurred at the tower you are connected to, resulting in all connections being taken offline. We are currently investigating this issue, and will update you with further information once we have it.
