Past Incidents

Latest update:

The Upstream Carrier has undertaken works and now resolved this outage. If your connection remains offline, please re-boot all on-site equipment, and failing that, reach out to our Support Team on 0800 534 567.

History:

[2025-01-30 09:28:50 NZDT] The Upstream Carrier has dispatched a Technician to investigate and resolve this outage. The ETR is currently 3pm Today (30/01/25).

We will send out any further updates as we receive them from the Carrier. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

[2025-01-30 08:08:04 NZDT] An Upstream Carrier is aware of an outage on their end that is affecting this connection. They are currently investigating this, but have not provided an ETR yet.

We will reach out to provide any updates as they come through to us. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

Latest update:

The Upstream Carrier has undertaken site works and restored connectivity for this service now. If your connection remains offline, please re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2025-01-28 10:34:19 NZDT] An Upstream Carrier is aware of an outage on their end that is affecting this connection. They are currently investigating this, but have not provided an ETR yet.

We will reach out to provide any updates as they come through to us. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

Latest update:

A technician is en route to site. The updated ETR is 1030.

Once again, we apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

History:

[2025-01-27 07:17:32 NZDT] Remote restoration attempts for the Parawera radio tower have not been successful.

We are planning to send a technician to site with replacement equipment before noon today, Monday 27th January. An estimated-time-to-resolution (ETR) will follow once the technician is en route.

[2025-01-27 06:06:31 NZDT] Lightwire engineers are aware of an issue with our Parawera radio transmission site that will be causing a complete loss of service for customers in the area. We are investigating the scope of the problem and will attempt to resolve this remotely.

In the event this can not be solved remotely we will attempt to send a site technician for further investigation and remediation.

We apologise for any inconveniences this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

Latest update:

Lightwire engineers have observed a number of days of stability at the site but, out of an abundance of caution, have decided to replace the piece of equipment which encountered an issue on Sunday night. These works will take place tomorrow, Thursday the 30th.

A notification with further detail regarding these planned works will be sent shortly and this incident resolved.

Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions or concerns.

History:

[2025-01-26 21:52:08 NZDT] Lightwire engineers have been able to remotely restore services. They will be monitoring the site for stability and continuing to investigate the cause of the fault. This notification will remain active to provide updates should the status of the site change for any reason.

We apologise for any inconveniences that has caused and will be working hard to ensure the fault is fully resolved. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

[2025-01-26 21:25:58 NZDT] Lightwire engineers are aware of an equipment fault at our Kopu transmission site and are attempting to remotely resolve the issue.

Customers may be experiencing a loss of service at this time. We apologise for any inconveniences this may be causing and are working hard to restore services to normal as quickly as possible. Further updates will be provided as they become available.

Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.