Past Incidents

Latest update:

Lightwire Engineers have resolved the issue at the Tower now, and restored connections. If your connection remains offline, please re-boot all on-site gear. Failing that, please reach out to our Support Team on 0800 12 13 14.

History:

[2024-12-11 12:07:16 NZDT] Lightwire engineers are aware of an issue with one part of our Roto-o-rangi Transmission Site that will cause a total loss of service for that sector. We are investigating the scope of the fault and will attempt to resolve this as soon as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.

Latest update:

Lightwire engineers have brought the transmission sites back online
Customers may experience degraded connectivity.

History:

[2024-12-07 10:26:36 NZDT] Lightwire engineers are aware of an issue with our Rangitaiki and Taupo region Transmission Sites that will cause a total loss of service for connections in the area. We are investigating the scope of the fault and will attempt to resolve this as soon as possible.

We apologise for any inconvenience this may be causing and will be working hard to restore services to normal as quickly as possible. Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any questions.