Past Incidents

Latest update:

The Upstream Provider has undertaken works and resolved this issue now. If you have any issues from here, please contact our Support Team on 0800 534 567.

History:

[2024-10-17 10:19:41 NZDT] An upstream provider has identified a fault that is causing degraded connection performance. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Lightwire Engineers are currently investigating a fault at our Te Puke transmission site causing service degradation.

We will be working hard to mitigate the cause of the fault as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.

An upstream provider has identified a fault that is causing connection instability. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Latest update:

The Upstream Provider has resolved this outage on their end, and restored connections. If your connection remains offline, re-boot all on-site equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2024-10-09 15:52:59 NZDT] An upstream provider has identified a fault that is causing connection instability. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.