The system is experiencing issues

Past Incidents

27th August 2024

No incidents reported

26th August 2024

Unplanned Outage - Te Weraiti Sector

Latest update:

Lightwire Technicians has attended the site and replace the faulty gear. Connections have now been restored. If your connection remains offline after this, please re-boot everything, and if still not connecting, reach out to us on 0800 12 13 14.

History:


[2024-08-26 08:17:27 NZST] Lightwire engineers have been made aware of an issue with our Te Weraiti tower this morning. A single sector of the site appears to have dropped offline for a yet unknown reason. A Lightwire Technician will be attending the site to replace the faulty gear, and restore connections.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

25th August 2024

No incidents reported

24th August 2024

No incidents reported

23rd August 2024

No incidents reported

22nd August 2024

No incidents reported

21st August 2024

Notification of Unplanned Carrier Outage

Latest update:

The upstream provider was able to resolve this outage remotely, and restore connections. If you have any issues after this, please contact our Support Team on 0800 534 567.

History:


[2024-08-21 10:23:52 NZST] An upstream provider has identified a fault that is causing this circuit to be offline. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.