Past Incidents

Latest update:

The upstream provider has informed us that this outage should be resolved now. If you continue to experience any further service issues we advise rebooting the affected equipment which should resolve any residual issues.
If however this issue is still affecting your 4G service after rebooting the device, please feel free to reach out and let us know so we can investigate the matter.

History:

[2023-11-08 09:38:26 NZDT] Lightwire Engineers have been made aware of an upstream provider network fault effecting our Australian 4G services. Until this is resolved please expect a complete outage on 4G services. We will monitor the situation and provide updates as we learn of them.

Latest update:

The Upstream provider performed remedial works yesterday, and has now completely resolved this issue. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.

History:

[2023-11-09 08:12:15 NZDT] The Upstream Provider has delayed the remedial works until the morning of Friday the 10th. Connections should still be online until then with the temporary works completed yesterday.

[2023-11-08 08:15:40 NZDT] The upstream provider has undertaken works to temporarily restore connection here last night. They plan to re-visit this today, to complete the work, and restore all connections.

[2023-11-07 15:32:31 NZDT] An upstream provider has identified a fault which they're currently working to restore.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.