Past Incidents

Latest update:

Lightwire technicians have completed equipment replacement and we do not expect any further disruptions to your service at this point. Engineers will monitor this fix for stability before resolving this fault notification.

Please get in touch with us if you have any queries on 0800 12 13 14.

History:

[2023-02-07 17:18:26 NZDT] Unfortunately Lightwire Engineers are unable to visit this site today, they will be visiting this site tomorrow morning to address this fault and we will provide further updates once we have additional information regarding this fault. Please get in touch with us if you have any queries on 0800 12 13 14.

[2023-02-07 12:33:27 NZDT] Lightwire has been informed of an issue at our Orini transmission site. This may be causing intermittent short drops to your connection. We will be sending out a technician to the site as soon as possible to get this resolved. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Lightwire has been informed of an outage to mains power supplying the Matakitaki Road Repeater transmission site. While our site has backup battery power, there is a chance that in the event of an extended outage, or factors outside of Lightwire's control, you may lose your connection. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

Lightwire technicians were able to resolve the equipment fault. We will monitor for stability, but otherwise do not expect any further disruptions.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

History:

[2023-02-01 16:08:03 NZDT] Lightwire technicians have been dispatched to site with replacement equipment to further investigate and resolve the fault.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

[2023-02-01 15:40:28 NZDT] Lightwire Engineers are currently investigating a fault affecting one sector of our Kairangi transmission site. Connections will remain offline until this fault is resolved.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.