Past Incidents

Latest update:

Technicians have replaced on-site equipment which had failed due to being struck by lightning, the majority of connections have been restored however a small number remain offline which we are currently working to resolve.

History:

[2022-11-21 12:18:13 NZDT] Technicians are currently on-site to identify and replace what equipment has failed.

[2022-11-20 16:05:27 NZDT] Our Engineering Team has identified that it's currently unsafe to perform remedial works today, we will be attending this site as soon as possible to resolve this incident.

[2022-11-20 14:17:35 NZDT] Lightwire has been made aware of a link dropping offline in the Te Kauwhata region. Affected customers are expected to have poor speeds while connections operate over backup links until it is restored. Lightwire Engineers are currently investigating and it may require a technician visit to resolve. We will be working hard to restore your connection as soon as possible.

Your speeds should return to normal once this link has been restored but if you have any connection issues past the point of the incident being resolved, please reboot your Lightwire equipment at the property.

Please feel free to call us on 0800 121 314 with any issues or queries regarding this incident.

Latest update:

This incident has been resolved. We would like to apologize for any inconvenience caused by this event.

History:

[2022-11-18 20:47:59 NZDT] Lightwire engineers have rectified the issue temporarily in the Hamilton university ring and will continue to monitor the service. All Innovation Park services are back online now. Our engineer will visit the site in 30 minutes to perform a hardware reload.

[2022-11-18 20:17:31 NZDT] We currently experiencing packet loss in hamilton university ring. Engineer currently trying to isolate and rectify the issue .

[2022-11-18 19:58:21 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Lightwire engineers have completed the hardware reload and resolved the issue and will continue to monitor the service. This incident has been resolved. We would like to apologize for any inconvenience caused by this event.

History:

[2022-11-15 07:15:30 NZDT] Incident in Hamilton Metro. Engineers are about to reset a core device to eliminate it as the issue. Doing it now before business hours.

[2022-11-15 05:39:50 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.