Past Incidents

Latest update:

This incident has been resolved. We would like to apologize for any inconvenience caused by this event.

History:

[2022-11-18 20:47:59 NZDT] Lightwire engineers have rectified the issue temporarily in the Hamilton university ring and will continue to monitor the service. All Innovation Park services are back online now. Our engineer will visit the site in 30 minutes to perform a hardware reload.

[2022-11-18 20:17:31 NZDT] We currently experiencing packet loss in hamilton university ring. Engineer currently trying to isolate and rectify the issue .

[2022-11-18 19:58:21 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Lightwire engineers have completed the hardware reload and resolved the issue and will continue to monitor the service. This incident has been resolved. We would like to apologize for any inconvenience caused by this event.

History:

[2022-11-15 07:15:30 NZDT] Incident in Hamilton Metro. Engineers are about to reset a core device to eliminate it as the issue. Doing it now before business hours.

[2022-11-15 05:39:50 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Lightwire engineers have observed 48 hours of stability with the repaired equipment, as such we are comfortable to resolve this notification.

A future works notification with sufficient lead time will be supplied prior to any further works on site.

For queries or concerns, please contact us at 0800 12 13 14 or support@lightwire.co.nz

History:

[2022-11-14 15:33:59 NZDT] Lightwire Technicians have performed further repairs today and were successful in restoring internet services. At this time we do not anticipate further disruption to your service, but a future visit will be required to finalize repairs on a non-service impacting piece of equipment.

We sincerely apologize for the delay of service restoration but appreciate your patience as we worked towards a resolution. This outage notification will remain open for a short period of time as we monitor the repairs for stability and will use it should further information need to be relayed.

If you are experiencing any issues with your service please do not hesitate to reach us at 0800 12 13 14 or support@lightwire.co.nz

[2022-11-12 13:19:17 NZDT] Lightwire Technicians attended site again today to perform repairs. Unfortunately we were unsuccessful in these repairs and have been unable to restore services at this time.

Due to the nature of the extensive fault in question, Lightwire will be sending Technicians again on Monday Nov 14th to continue repairs to restore services to normal.

We again apologize for this disruption and will be working to restore service back to normal as quickly as we are able. For queries or concerns, please contact us at 0800 12 13 14 or support@lightwire.co.nz

[2022-11-11 17:27:57 NZDT] Lightwire engineers are aware of multiple equipment faults at one of our Kinleith repeater sites. Lightwire technicians were dispatched earlier today and we were able to provide a resolution to known faults at the time. Unfortunately further equipment failed after technicians had left site.

We will be unable to return to site today due to a lack of remaining daylight hours and poor weather. We will be attempting to visit site tomorrow, otherwise we expect to be able to return to site on Monday, November 14th.

We apologize for this disruption and will be working to restore service back to normal as quickly as we are able. For queries or concerns, please contact us at 0800 12 13 14 or support@lightwire.co.nz